CANCELLATION & RETURNS
For hygiene and safety reasons, we are unable to accept returns on used items.
If you have placed an order or preorder through our website, you may request a partial refund up until your item has been confirmed for shipping.
After you have confirmed shipping, your funds have already been used towards the production of your items, and a refund may not be possible.
If you place an order or preorder through a third-party crowdfunding platform such as Indiegogo, please request a refund from said platform. If a refund is not possible through the third-party platform, your funds have already been used towards the production of the items.
Where a refund is possible, Compo Closet reserve the right to deduct any costs incurred, including third-party payment fees.
Items should be returned in the original packaging with a copy of your order or receipt. We recommend you obtain proof of postage in case of query – we cannot be held responsible for the non-delivery of returned items.
The item must be packaged securely and returned to us in its original condition within 28 days of the date of the original order.
We reserve the right to refuse a refund on any item that is returned in a less-than-saleable condition or that has been used.
Providing the goods are returned in a fully saleable condition, a partial refund for the cost of the item(s) will be made. This does not include delivery costs.
If you have received a faulty or damaged item or if an incorrect item was supplied, please contact us via email at erica@compocloset.com to advise us of the problem and to receive authorization and instructions.
In the case of damaged items, photographic evidence will be required before the claim procedure can begin. If it is manufacturing default, we will send a replacement part(s) (including shipping costs).
I see you!
Richard is in LA overseeing the production of our Cuddy composting toilet. This shiny piece here is one of 10 molds that we have. Can you tell for which part this mold is for?It's for the solids...
How It Works – Internal Fan
In this video, we go over the internal fan, where it is located, how it works, and what its power requirements are.
Cuddy Walk-through
We've had Cuddy for a few weeks now and realized we hadn't done a video explaining how it works. Those of you who have been following along know how Cuddy works. You know he is a urine diverting...
Real-world Fail 🤦♀️
We told you last time that we had sent off our first Cuddy to be tested by Kristen Bor from Bearfoot Theory and that there had been an issue with a valve we're trying. Our original choice for the...
🎒 First Day at School
Last Monday was a crazy travel day, and Tuesday, we had to sort our sh*t out. But bright and early Wednesday morning, we headed into UPM. We were so excited to meet the crew there finally. Richard...
💫 A Star is Born
Wednesday, Richard put together the first complete Cuddy composting toilet. It took him a while to get it done, but he finally did. Cuddy is a beauty! It's hard to believe that he's finally real....
Cuddy Sightings
Happy Sunday Compo Crew! First off, Happy Chinese New Year. February 1st marked the beginning of the New Year, the Year of the Tiger - this also makes us think of Rocky. If you're following along on...
New Year New Update!
Hey Compo Crew, hope you all had a fantastic start to the new year. I've got some great news. We've received an update from the plastic mold makers and they are tearing it up! They've already cut...
How big is Cuddy?
Cuddy composting toilet is: Height - 16.3in (414mm) Width - 15.1in (384mm) Depth (Length) - 16.8in (427mm)If you box Cuddy in: we would advise leaving some access to the upper seat section to...
Christmas Greetings
'Twas the night before Christmas, when all through the house Not a creature was stirring, not even a mouse...' Richard sends us Christmas Eve greetings from Germany, where he has been in quarantine...
Assembly of Cuddy’s Seat
No secrets. Watch as Richard assembles Cuddy's seat. See the knuts and bolts of his internal design. Although, Richard does an amazing job, please do not worry. Our Cuddy composting toilets will be...
Update: We’re seeing double.
Hi Compo Crew! I hope that everyone is doing well this weekend. Some of you have reached out to us to find out how things are going. So I thought I would write an update for everyone. I realize it...
Cuddy’s Fan Connection
We had a question the other day that I think many of you are interested in. It was about the where the fan connection is. What's really cool now is that Richard can answer these type of questions by...
How does Cuddy’s urine bottle valve work.
We get asked about smell all the time. Does Cuddy composting toilet smell? Well, the solids bin has coco coir and smells all earthy. 🌱 But what about the pee smell? Richard takes a break from...
Updated Timeline – Molds have been ordered, but…
Molds are go go go. A few weeks ago, the manufacturing process kicked off and a team of engineers has been designing the molds to manufacture Cuddy - and they’ve nearly finished! Meanwhile, to...