Cancellation and returns

Here are the full cancellation and returns policy for CompoCloset products and accessories.

Cancellations

If you have placed an order or preorder through our website, you may request a refund up until your item has been shipped. ​

If you place an order or preorder through a third-party crowdfunding platform such as Indiegogo, please request a refund from said platform. If a refund is not possible through the third-party platform, your funds have already been used towards the production of the items. 

Returns 20 Days unused and in original box

For hygiene and safety reasons, we are unable to accept returns on used items.

Where a refund is possible, Compo Closet reserve the right to deduct any costs incurred, including third-party payment fees. 

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Items should be returned in the original packaging with a copy of your order or receipt. We recommend you obtain proof of postage in case of query – we cannot be held responsible for the non-delivery of returned items.

We reserve the right to refuse a refund on any item that is returned in a less-than-saleable condition or that has been used.

Providing the goods are returned in a fully saleable condition, a partial refund for the cost of the item(s) will be made. This does not include delivery costs.

If you have received a faulty or damaged item or if an incorrect item was supplied, please fill out the form below or contact us via email at info@compocloset.com 

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In the case of damaged or broken items, please fill out the form below and prepare any images or video of the issue to help us get you going asap. If it is manufacturing default, we will send a replacement part(s). Your Cuddy is covered under 2 year limited warranty. 

Email us with any questions and or concerns about our cancellations and returns policy at info@compocloset.com or fill out the form below. 

Please fill out the form below if you have an issue or concern.