CANCELLATION & RETURNS

 

For hygiene and safety reasons, we are unable to accept returns on used items.

If you have placed an order or preorder through our website, you may request a partial refund up until your item has been confirmed for shipping. 

After you have confirmed shipping, your funds have already been used towards the production of your items, and a refund may not be possible.

If you place an order or preorder through a third-party crowdfunding platform such as Indiegogo, please request a refund from said platform. If a refund is not possible through the third-party platform, your funds have already been used towards the production of the items. 

Where a refund is possible, Compo Closet reserve the right to deduct any costs incurred, including third-party payment fees. 

Items should be returned in the original packaging with a copy of your order or receipt. We recommend you obtain proof of postage in case of query – we cannot be held responsible for the non-delivery of returned items.

The item must be packaged securely and returned to us in its original condition within 28 days of the date of the original order.

We reserve the right to refuse a refund on any item that is returned in a less-than-saleable condition or that has been used.

Providing the goods are returned in a fully saleable condition, a partial refund for the cost of the item(s) will be made. This does not include delivery costs.

If you have received a faulty or damaged item or if an incorrect item was supplied, please contact us via email at erica@compocloset.com to advise us of the problem and to receive authorization and instructions. 

In the case of damaged items, photographic evidence will be required before the claim procedure can begin. If it is manufacturing default, we will send a replacement part(s) (including shipping costs).

It’s getting Hot in Here

It’s getting Hot in Here

Condensation in your Cuddy composting toilet?   Is it hot in your Cuddy portable toilet? It's supposed to be. However, this can cause condensation inside the portable toilet. You may need some...

Tis the Season

Tis the Season

Hi Compo Crew, Happy middle of the week - isn't it Friday yet - Wednesday. I hope all of you are doing well. We've had an adventure packed few days, and it's time to think about nice things. This...

How to Care for your Hinges

How to Care for your Hinges

In this video, Richard shows us how to do routine maintenance on Cuddy's hinges to keep them working as long as possible and to protect them from moisture buildup.

What’s in the Box?

What’s in the Box?

What is in Cuddy Composting Toilet's Box? - Super quick.   Cuddy, of course, though Richard doesn't mention it. Quick Start Guide - to quickly get you started using Cuddy, as well as some tips and...

We’re back up and Running

We’re back up and Running

Hey Compo Crew. Last Friday, our manufacturer got the base mold for Cuddy composting toilet back into the press. Take a look at these bad boys!

How to tell if the urine bottle is full?

How to tell if the urine bottle is full?

How do you know when a composting toilet's urine bottle is full?   One way would be to make a transparent bottle so that you could see when it was full.   But... pee scum is a real thing. More often...

Shipping

Shipping

Last week we started shipping units to our backers. It will take time to really get production and assembly up to speed, but we are still thrilled.   It's real. Cuddy composting toilet is real....

July 1st Shipping Update

July 1st Shipping Update

Hi Compo Crew, As you all know, we planned to start shipping at the end of June. We, especially Richard, as always 🙂 have been working hard to meet this deadline. We have a pallet of Cuddys boxed...

I see you!

I see you!

Richard is in LA overseeing the production of our Cuddy composting toilet. This shiny piece here is one of 10 molds that we have. Can you tell for which part this mold is for?It's for the solids...

Cuddy Walk-through

Cuddy Walk-through

We've had Cuddy for a few weeks now and realized we hadn't done a video explaining how it works. Those of you who have been following along know how Cuddy works.   You know he is a urine diverting...

Real-world Fail 🤦‍♀️

Real-world Fail 🤦‍♀️

We told you last time that we had sent off our first Cuddy to be tested by Kristen Bor from Bearfoot Theory and that there had been an issue with a valve we're trying. Our original choice for the...

🎒 First Day at School

🎒 First Day at School

Last Monday was a crazy travel day, and Tuesday, we had to sort our sh*t out. But bright and early Wednesday morning, we headed into UPM. We were so excited to meet the crew there finally. Richard...