CANCELLATION & RETURNS
For hygiene and safety reasons, we are unable to accept returns on used items.
If you have placed an order or preorder through our website, you may request a partial refund up until your item has been confirmed for shipping.
After you have confirmed shipping, your funds have already been used towards the production of your items, and a refund may not be possible.
If you place an order or preorder through a third-party crowdfunding platform such as Indiegogo, please request a refund from said platform. If a refund is not possible through the third-party platform, your funds have already been used towards the production of the items.
Where a refund is possible, Compo Closet reserve the right to deduct any costs incurred, including third-party payment fees.
Items should be returned in the original packaging with a copy of your order or receipt. We recommend you obtain proof of postage in case of query – we cannot be held responsible for the non-delivery of returned items.
The item must be packaged securely and returned to us in its original condition within 28 days of the date of the original order.
We reserve the right to refuse a refund on any item that is returned in a less-than-saleable condition or that has been used.
Providing the goods are returned in a fully saleable condition, a partial refund for the cost of the item(s) will be made. This does not include delivery costs.
If you have received a faulty or damaged item or if an incorrect item was supplied, please contact us via email at erica@compocloset.com to advise us of the problem and to receive authorization and instructions.
In the case of damaged items, photographic evidence will be required before the claim procedure can begin. If it is manufacturing default, we will send a replacement part(s) (including shipping costs).
It’s getting Hot in Here
Condensation in your Cuddy composting toilet? Is it hot in your Cuddy portable toilet? It's supposed to be. However, this can cause condensation inside the portable toilet. You may need some...
Tis the Season
Hi Compo Crew, Happy middle of the week - isn't it Friday yet - Wednesday. I hope all of you are doing well. We've had an adventure packed few days, and it's time to think about nice things. This...
How to Care for your Hinges
In this video, Richard shows us how to do routine maintenance on Cuddy's hinges to keep them working as long as possible and to protect them from moisture buildup.
“Do you have a Toilet for your Campervan?”
Jennie & James from @moonlitcampers do. They’ve got our Cuddy. Here are some things they like about it. No air outlet - makes it easy to install. Compact - game changer! Price - comes in at a...
What’s in the Box?
What is in Cuddy Composting Toilet's Box? - Super quick. Cuddy, of course, though Richard doesn't mention it. Quick Start Guide - to quickly get you started using Cuddy, as well as some tips and...
We’re back up and Running
Hey Compo Crew. Last Friday, our manufacturer got the base mold for Cuddy composting toilet back into the press. Take a look at these bad boys!
How to tell if the urine bottle is full?
How do you know when a composting toilet's urine bottle is full? One way would be to make a transparent bottle so that you could see when it was full. But... pee scum is a real thing. More often...
Shipping
Last week we started shipping units to our backers. It will take time to really get production and assembly up to speed, but we are still thrilled. It's real. Cuddy composting toilet is real....
July 1st Shipping Update
Hi Compo Crew, As you all know, we planned to start shipping at the end of June. We, especially Richard, as always 🙂 have been working hard to meet this deadline. We have a pallet of Cuddys boxed...
𝘍𝘢𝘪𝘭𝘶𝘳𝘦 𝘪𝘴 𝘴𝘶𝘤𝘤𝘦𝘴𝘴 𝘪𝘧 𝘸𝘦 𝘭𝘦𝘢𝘳𝘯 𝘧𝘳𝘰𝘮 𝘪𝘵. – 𝘔𝘢𝘭𝘤𝘰𝘭𝘮 𝘍𝘰𝘳𝘣𝘦𝘴
We had our first reject - like a cat, Cuddy's parts need to fit together well to sit correctly. Plastic injection molding involves a lot of art for something devised by engineers 🤔 In this case,...
I see you!
Richard is in LA overseeing the production of our Cuddy composting toilet. This shiny piece here is one of 10 molds that we have. Can you tell for which part this mold is for?It's for the solids...
How It Works – Internal Fan
In this video, we go over the internal fan, where it is located, how it works, and what its power requirements are.
Cuddy Walk-through
We've had Cuddy for a few weeks now and realized we hadn't done a video explaining how it works. Those of you who have been following along know how Cuddy works. You know he is a urine diverting...
Real-world Fail 🤦♀️
We told you last time that we had sent off our first Cuddy to be tested by Kristen Bor from Bearfoot Theory and that there had been an issue with a valve we're trying. Our original choice for the...
🎒 First Day at School
Last Monday was a crazy travel day, and Tuesday, we had to sort our sh*t out. But bright and early Wednesday morning, we headed into UPM. We were so excited to meet the crew there finally. Richard...