Last updated: 29/09/2026

Not sure your toilet's right for your setup? You've got 30 days from delivery to send it back, as long as it's unused and uninstalled.

Here's how that works and what it costs. If your toilet arrived damaged or faulty, skip to what if something's wrong on our end— that one's on us.

What can you send back?

Your toilet needs to be unused, uninstalled, and back in its original box with all the parts and packaging. Same rules for Cuddy, Cuddy Lite and the S1 Dry Flush Sealing Toilet.

Liners, carbon filters and other consumables can come back too, as long as the packaging hasn't been opened.

We can't accept a toilet that's been used. That's the unglamorous bit, but it's a hygiene thing and there's no way round it.

What does it cost?

Return shipping is on you. We'll email you a prepaid label and deduct the cost from your refund, so there's nothing to pay up front.

Sending a toilet back across the country — or across the border — costs real money. Covering it for everyone would mean building that cost into the price of every toilet we sell, including the ones nobody sends back.

How do you start a return?

Email us first. Get in touch at info@compocloset.com before you send anything back. We'll set up your return and send you the label. Anything that turns up without authorization slows the whole thing down.

Pack it the way we packed it. Original box, all the parts, all the packaging material.

Ship it and keep your tracking number. Hold onto it until your refund comes through.

When do you get your money?

Once your toilet's back with us we check it over. If it's unused, complete and in saleable condition, we process your refund straight away: the purchase price minus return shipping, back to your original payment method.

If anything's missing — parts, accessories, hardware — we'll deduct what it costs us to replace it.

What if something's wrong on our end?

Arrived damaged? Something faulty? Did we send you the wrong toilet? That's ours to fix, not yours to pay for.

Email info@compocloset.com and we'll cover the return shipping and make it right. Or contact us through the form if that's easier.