Privacy policy

Last updated: 09/29/2026

This policy explains what personal information we collect when you visit compocloset.com, buy from us or contact us, what we do with it, and the choices and rights you have.

1. Who we are

Compo Closet USA Inc. ("CompoCloset", "we", "us") runs compocloset.com. Our address is 425 E Arrow Hwy, Unit #512, Glendora, CA 91740, USA. Contact us about anything in this policy at info@compocloset.com.

2. What we collect

Category	Examples
Identifiers and contact details	Name, email, phone number, billing and shipping address, IP address
Commercial information	Products you bought, returned or looked at; order history
Payment information	Handled by our payment providers; we never see or store your full card number
Account information	Login and saved preferences, if you create an account
Communications	Emails, contact forms, chat and social media messages, including photos or videos of a product issue
Reviews	Name, rating, review text and photos you choose to post
Business information	Company name and role, if you apply to be a dealer, upfitter or affiliate
Internet and device activity	Browser, device, pages viewed, clicks, how you arrived, collected by cookies (see our Cookie Policy)
Inferences	Products you may be interested in, based on the above

We do not collect sensitive personal information, such as Social Security numbers, health data or precise geolocation.

We get this information from you, automatically from your device when you use our site, and from our service providers (for example, delivery updates from carriers).

3. How we use it

• Process, ship and support your order, including returns, refunds and warranty claims.
• Send order, shipping and product-safety updates.
• Answer your questions and provide customer service.
• Send marketing emails, if you signed up or bought from us. You can unsubscribe any time.
• Show you our ads on other sites and measure how well our ads work.
• Understand how our site is used so we can improve it.
• Prevent fraud and keep our site and checkout secure.
• Meet legal, tax and accounting obligations, and enforce our terms.

4. Who we share it with

Recipient	Why
Shopify	Hosts our store, checkout and customer accounts
Payment providers (Shopify Payments, Shop Pay, PayPal)	Take payment and prevent fraud
Our US warehouse partner and carriers	Pack and deliver orders, collect returns
Customer service support provider	Helps us answer customer emails
ActiveCampaign	Sends our emails and newsletters
Judge.me	Collects and displays product reviews
GoAffPro	Runs our affiliate program
EcomSend	Runs sign-up forms and offers on our site
EcoCart	Runs the optional carbon-offset add-on at checkout
Microsoft Clarity, Google Analytics	Site analytics
Google, Meta, Triple Whale	Advertising and ad measurement
Compo Closet Ltd (our UK parent company)	Shared customer support and business administration
Professional advisers, law enforcement or regulators	Where the law requires it, or to protect our rights

If we sell or restructure the business, your information may pass to the new owner under this policy.

Shopify also uses some information to provide features like Shop Pay and fraud checks across merchants. For that use, Shopify's own Consumer Privacy Policy applies.

5. "Selling" and "sharing" for targeted advertising

We do not sell your information for money. But when we use advertising cookies from Google and Meta to show you our ads on other sites, some US state laws treat that as "selling" or "sharing" personal information, or as "targeted advertising". In the last 12 months, this involved identifiers, commercial information and internet activity.

You can opt out at any time:

• on our Your Privacy Choices page, linked at the bottom of every page; or
• by turning on Global Privacy Control in your browser. We treat that signal as an opt-out for that browser, and for your account if you are logged in.

We do not knowingly sell or share the information of anyone under 16.

6. How long we keep it

Information	How long
Orders, invoices and payment records	7 years (tax and accounting requirements)
Warranty and product-safety records	For the warranty period plus 1 year
Customer service messages	3 years after our last contact
Customer account	Until you close it, or 3 years without activity
Marketing email list	Until you unsubscribe, or 2 years without opening our emails
Reviews	While the product is on sale, or until you ask us to remove it
Dealer and affiliate applications not taken forward	2 years
Cookie data	As set out in our Cookie Policy

7. Your rights

Depending on the state you live in, you may have the right to:

• know what personal information we hold about you and get a copy;
• correct it;
• delete it;
• opt out of the sale or sharing of your information and targeted advertising (see section 5).

We offer these rights to all our US customers, wherever they live.

To make a request, email info@compocloset.com. We will confirm your identity by matching details you give us against our records, and reply within 45 days (or tell you if we need up to 45 more). You can use an authorized agent; we will ask for proof they can act for you. We will not treat you differently or charge you more for using your rights.

Appeals. If we turn down your request, you can appeal by replying to our decision or emailing info@compocloset.com with "Appeal" in the subject line. We will reply within 60 days. If you are still unhappy, you can contact your state attorney general.

California residents. You can also ask us once a year which third parties, if any, we disclosed your information to for their own direct marketing. We do not do this. Email info@compocloset.com.

8. Marketing emails

Every marketing email has an unsubscribe link. You will still get emails about your orders and, where relevant, product safety.

9. Do Not Track

We respond to Global Privacy Control signals as described in section 5. We do not respond to other "Do Not Track" browser signals, because there is no agreed standard for them.

10. Children

Our site and products are not aimed at children. We do not knowingly collect information from children under 13. If you believe a child has given us information, email us and we will delete it.

11. Security

We use reputable platforms with encryption and access controls, and only give staff and suppliers the information they need. No system is completely secure, so please avoid sending sensitive information by email.

12. Visitors from outside the US

Your information is stored and processed in the United States and may be accessed by our UK parent company. If you shop from the UK, please use compocloset.co.uk, which has its own privacy policy.

13. Other policies

The S1 Dry Flush app has its own app privacy policy.

14. Changes to this policy

We will update this policy when our practices change and change the date at the top. If a change is significant, we will tell customers by email.

15. Contact

Compo Closet USA Inc., 425 E Arrow Hwy, Unit #512, Glendora, CA 91740, USA · info@compocloset.com