Terms of service

 

Last updated: 09/29/2026

Please read these terms before you order. They explain who we are, how we sell to you, returns, warranty, and what happens if something goes wrong.

1. About us

compocloset.com is run by Compo Closet USA Inc. ("CompoCloset", "we", "us"), a Delaware corporation and a subsidiary of Compo Closet Ltd in the United Kingdom. Our mailing address is 425 E Arrow Hwy, PMB 512, Glendora, CA 91740, USA.

You can contact us at info@compocloset.com.

2. Who these terms apply to

These terms apply if you buy from us as a consumer, for personal use, with delivery in the United States or Canada. If you are buying for a business, for example as a van converter, RV dealer or upfitter, please contact us for our trade terms.

3. Our products

We try to show our products accurately, but colors on screen can vary and images may show optional accessories. Please check the dimensions, fitting requirements and product details before ordering to make sure the product is right for your space.

4. Prices and payment

Prices are in US dollars unless shown otherwise; Canadian customers may see prices in Canadian dollars. Sales tax, and any shipping charges, are calculated at checkout based on your delivery address and shown before you pay. We take payment when you place your order.

If we find a clear pricing error, we will contact you before we ship. You can then order at the correct price or cancel for a full refund.

5. Your order

After you order, we will email to confirm we have received it. Our contract with you starts when we email to confirm your order has shipped. If we can't accept your order, for example because a product is out of stock, we will tell you and refund you in full.

Pre-orders

Some products can be ordered before they are in stock. The product page will say so and show an estimated ship date.

  • We take full payment when you place a pre-order.
  • The ship date is our best estimate. If it changes, we will email you with the new date, and you can choose to wait or cancel for a full refund.
  • You can cancel a pre-order at any time before it ships, for a full refund.
  • If we can't supply the product at all, we will cancel and refund you in full.
  • Refunds go back to your original payment method within 7 business days of cancellation.
  • Once delivered, pre-ordered products have exactly the same rights as any other order, including returns and our 2-year warranty.

6. Shipping

  • We ship to addresses in the United States and Canada. Ship times and any charges are shown at checkout.
  • Canadian orders ship from within Canada. All taxes are charged at checkout, so there is nothing extra to pay on delivery.
  • We aim to ship within 2 business days and will email tracking details. If we can't ship within the time we told you, or within 30 days if we gave no time, we will tell you and you can cancel for a full refund.
  • The product is your responsibility from the moment it is delivered to you, or to someone you nominate. It becomes yours once we have received full payment.

7. Returns

You can return unused and uninstalled products within 30 days of delivery. Please contact us for a return authorization before sending anything back. Our Returns Policy explains how returns work, including who pays return shipping. Faulty or incorrect items are covered in sections 8 and 9.

8. If your product is faulty

If your product arrives damaged, faulty or not as described, email info@compocloset.com within 7 days of delivery with your order number and photos or a video of the problem. We will arrange a repair, replacement or refund, and we cover return shipping for faulty or incorrect items. Faults found later are covered by our warranty.

9. Our 2-year limited warranty

The Cuddy, Cuddy Lite and S1 come with our 2-year limited warranty against manufacturing defects. See our Warranty page for what it covers and how to claim. The warranty does not cover damage from accidents, misuse, not following the instructions, incorrect installation, or normal wear and tear.

Any implied warranties, including merchantability and fitness for a particular purpose, last only for the 2-year warranty period. Some states do not allow limits on how long an implied warranty lasts, so this limit may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state or province to province.

10. Using your product safely

Please install, use, clean and maintain your product as described in its manual, including any instructions for charging batteries. We are not responsible for problems caused by not following those instructions or by modifying the product.

11. Our responsibility for loss or damage

To the extent the law allows, we are not liable for indirect or consequential losses, such as loss of use or profit, and our total liability for a product is limited to the price you paid for it. These limits don't apply to injury caused by our negligence, to fraud, or where your state or province doesn't allow them.

12. Events outside our control

We are not responsible for delays caused by events outside our control, such as severe weather, strikes or carrier failures. If this happens, we will contact you, and you can cancel for a full refund if the delay is significant.

13. Reviews and messages you send us

We welcome honest reviews, good or bad, and nothing in these terms limits your right to give one. If you post a review or send us photos, videos or feedback, you allow us to use them on our website, in marketing and on social media, with your first name or username. We will not use your full name or contact details without asking. We may remove reviews that are offensive, unlawful, or unrelated to the product.

14. Using our website

All content on this website, including text, images, videos and designs, belongs to us or our licensors. You may not copy it for commercial use without our permission. Please do not misuse the website, for example by trying to hack it, scrape it or introduce viruses.

15. Your personal information

We use your personal information as set out in our Privacy Policy and Cookie Policy. You can opt out of the sale or sharing of your information on our Your Privacy Choices page.

The S1 Dry Flush app has its own App Privacy Policy.

16. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones on our website when you placed it.

17. Complaints, disputes and the law

If you have a problem, please email info@compocloset.com first and we will try to put it right.

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules. This does not take away any protection you have under the consumer laws of the state or province where you live. You can bring a claim in the courts of Delaware, in the courts where you live, or in small claims court if your claim qualifies.

If you live in Quebec, nothing in these terms limits your rights under the Quebec Consumer Protection Act.