Warranty

Two-Year Limited Warranty

Who gives this warranty

Compo Closet USA Inc., 425 E Arrow Hwy, PMB 512, Glendora, CA 91740, USA. Email: info@compocloset.com.

What is covered

We warrant that the Cuddy, Cuddy Lite and S1 Dry Flush, and the parts supplied with them, will be free from defects in materials and workmanship for two years from the date of delivery. This includes the S1's battery and electronics.

The warranty applies to products bought new from us, or from one of our authorized dealers or distributors, in the United States or Canada. It covers the original purchaser and is not transferable.

Wear parts and consumables

Some parts are designed to be replaced regularly as part of normal maintenance. These are covered against defects for 6 months from delivery, not for 2 years:

How often you need to replace them depends on how much the toilet is used. Replacements are available in our shop.

Consumables, such as S1 bag liners and compostable bags, are not covered once used.

What we will do

If your product has a defect covered by this warranty, we will repair it or send you a replacement part or product, free of charge. If we can't repair or replace it, we will refund the price you paid. We pay any shipping needed for an approved claim. If we ask you to return the faulty part, we will send you a prepaid label; otherwise we may ask you to dispose of it responsibly.

How to claim

Email info@compocloset.com with:

• your order number or proof of purchase;
• a short description of the problem;
• photos or a video showing it.

We will reply within 5 business days.

What is not covered

• Normal wear and tear, including gradual loss of battery capacity over time with normal use.
• Damage caused by accident, misuse, neglect or not following the product manual.
• Damage from incorrect installation, or from repairs or modifications not made or approved by us.
• Damage caused by accessories, parts or consumables not supplied by CompoCloset.
• Cosmetic marks that do not affect how the product works.

Safety notices

If we issue a safety notice or product update, any fix we offer under it is free and is not a warranty claim. It does not depend on when you bought your product or whether your warranty has ended.

Limits of this warranty

Any implied warranties, including merchantability and fitness for a particular purpose, last only as long as the cover above: 2 years, or 6 months for wear parts. Some states do not allow limits on how long an implied warranty lasts, so this limit may not apply to you.

We are not responsible for incidental or consequential damages, such as loss of use or profit. This does not apply to death or personal injury caused by our negligence. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limit may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state or province to province.